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Delivery and transport

  • Are shipments of steel products made throughout Poland?

    Yes, we will deliver your order anywhere in Poland. Moris has its own fleet of trucks.

  • Do I have to unload the order myself when I pick it up?

    Yes, make sure you have the equipment to unload your order, such as an overhead crane or a forklift (depending on the order).

  • How do I check the delivery date of my order?

    At the ordering stage, you will select the required date for shipping or personal collection. Once our system has scheduled the transport, you will receive an e-mail from us confirming the dispatch/pick-up date.  You can check the delivery details at any time in your Customer Account (after logging in), in the details of the respective order.

  • What are the transport costs for purchased products?

    Delivery costs are calculated individually for each order and they depend on weight, size and distance from the delivery location. Add products to your shopping basket to see the shipping cost. See more on Transport page.

  • Is it possible to collect my order in person?

    Yes. Every time you place an order, we display the transport options available to you. However, please note that in our warehouse goods are only loaded from the top with an overhead crane - make sure you have a suitable truck to pick up your goods.

  • Will I receive my order in one or multiple shipments?

    Your order will always be dispatched in one shipment. This will happen as soon as our warehouse has the required quantity in stock or at a later date if we are still waiting for delivery of the missing quantities. We will still inform you of the dispatch date of your complete order in the shopping basket as well as in your emails.

Products and prices

  • I would like to know how the prices are calculated?

    Each time, we calculate an individual product price taking into account the quantity of the product in question, the composition and value of your entire shopping basket as well as your purchasing history. The greater the quantity of products in your shopping basket, the lower the unit price you will receive.

  • If I have a product in my basket, is it reserved for me?

    Unfortunately, no. Only placing an order reserves the products in our warehouse.

  • Where can I download material approvals (certificates) for my order?

    Material certificates are available in the order details after logging into your Customer Account. You will also receive them by e-mail in your dispatch confirmation message.

  • How do I find out when a particular product will be available again?

    If a product is not available, you can tick "Notify me of availability" in the summary on the right. Our system will immediately send you an e-mail notifying you of availability as soon as the product in question is again in stock.

Orders

  • How do I check the status of my order?

    We will send messages about the progress of your order to the email address you have provided. You will also see the status in your Customer Account when you log in to your Order History.

  • Can I cancel an order that has already been placed?

    If you are a business, you can cancel your order before it has been dispatched and paid for.

  • How do I place an order?

    Create an Account on our ONLINE STEEL PLATFORM to see prices, detailed availability of the goods and delivery date and cost. In the next step, add the products to your shopping cart and "Go to checkout" to place your order.

  • If I have a product in my basket, is it reserved for me?

    Unfortunately, no. Only the completion of the transaction, i.e. the placing of the order, reserves the products in our warehouse.

Payments

  • What forms of payment are available on the Online Platform?

    We offer 3 payment methods:
    - Prepayment on the basis of a Proforma invoice - you will receive a Proforma document by e-mail after placing your order
    - Payment by online transfer, credit/debit card, Blik, Gogle Pay electronic wallets and Apple Pay via the Blue Media gateway
    - Deferred payment for customers with a contract

  • I have a problem with an online payment via the Blue Media gateway

    If you have initiated a payment via the Blue Media gateway but it has failed, please check your email inbox - you will find a link to renew the payment in a direct message from Blue Media.

  • Where can I find the Invoice document?

    Once your order has been dispatched, we will send you the invoice by email. You can also download it by logging in to your Customer Account in the details of your order.

  • Is it possible to pay for the order on delivery?

    Unfortunately, this is not possible. In most cases, we require a prepayment before the order is dispatched.

Account registration and login

  • Why register?

    Once registered, you will see the prices of the products calculated for you as well as detailed availability. Go to Registration.

  • I have forgotten my password. What to do?

    On the login page, use the Forgotten password link.

  • Is registration required to place an order

    Yes. Register an account to see individual product prices and detailed availability.

  • I registered an account but received a message that the company administrator must first approve it. Who is the administrator of my company?

    Invariably, the first person to register an account for a given company on our Platform becomes the company administrator and he or she approves additional users operating within the company. This is part of the security features of our system. Wait until you have been approved - we will confirm this in an email. You can ask colleagues in the company if anyone does not have an account on our Platform to determine the administrator.

  • How do I add another user to my company?

    Another user can be added:
    - by registering an account via the Registration Form using the same company details
    - by the Company Administrator from the level of the Customer Account in the section Users

Returns and complaints

  • Can I return an order?

    Returns are only possible for consumers (individuals) and sole traders. Details regarding returns are governed by the General Terms and Conditions which you can read at this link. Contact us for this purpose using the Contact Form.

  • How do I make a complaint?

    Write to us using the contact form. Describe your problem in detail and provide us with your order number and your contact details.

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